EXAM SALESFORCE CRT-261 VCE FORMAT & CRT-261 TEST QUESTIONS

Exam Salesforce CRT-261 Vce Format & CRT-261 Test Questions

Exam Salesforce CRT-261 Vce Format & CRT-261 Test Questions

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Tags: Exam CRT-261 Vce Format, CRT-261 Test Questions, CRT-261 Download Demo, Test CRT-261 Voucher, CRT-261 Authentic Exam Hub

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Passing an exam requires diligent practice, and using the right study Salesforce Certification Exams material is crucial for optimal performance. With this in mind, Prep4sures has introduced a range of innovative CRT-261 practice test formats to help candidates prepare for their CRT-261. The platform offers three distinct formats, including a desktop-based Salesforce CRT-261 practice test software, a web-based practice test, and a convenient PDF format.

To prepare for the Salesforce CRT-261 Exam, candidates should have a deep understanding of Salesforce Service Cloud and its various features and functionalities. They should also have practical experience in implementing Service Cloud solutions and be familiar with the best practices and design patterns used in the industry. Salesforce offers a range of resources to help candidates prepare for the exam, including online training courses, study guides, and practice exams.

>> Exam Salesforce CRT-261 Vce Format <<

Free PDF CRT-261 - Certification Preparation for Service Cloud Consultant Authoritative Exam Vce Format

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q80-Q85):

NEW QUESTION # 80
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

  • A. Change the org-wide default for cases and contacts internal access to private.
  • B. Set up a sharing set to grant access based on the site member's contact record.
  • C. Update the case assignment rule to add the site member to the predefined case team.
  • D. Create a sharing rule to share the contact record with the site member.

Answer: B

Explanation:
Explanation
A sharing set is a feature that allows community members to access records that are not owned by them or shared with them by the org-wide default settings. A sharing set can grant access based on a common lookup field, such as the contact field on the case object. By setting up a sharing set to grant access based on the site member's contact record, the consultant can enable community members to access, create, and manage cases online. Verified References: Service Cloud Consultant Certification Guide & Tips, Sharing Sets Overview


NEW QUESTION # 81
A company wants to publish knowledge articles to its customer community. The articles should be organized for easy navigation by community members.
What should a consultant recommend?

  • A. Define data categories with custom visibility.
  • B. Define a custom field to identify the subject.
  • C. Define topics for each knowledge article.
  • D. Define article types with public sharing settings.

Answer: A,B,D


NEW QUESTION # 82
Agents at Universal Containers are required to update the Case Status to Waiting for Customer after they send an email to the Case Contact. Support managers are noticing that many agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

  • A. Create a Validation Rule.
  • B. Create a Case Macro.
  • C. Create an action on Case,

Answer: B

Explanation:
To address the issue of agents forgetting to update the Case Status after sending an email, creating a Case Macro that automates the process of sending the email and updating the status is recommended. This ensures consistency in case management and adherence to support processes, enhancing service quality and managerial oversight.


NEW QUESTION # 83
vp of service at universal containers wants to make it easier and faster for support reps to send knowledge articles to customers.What should a consultant configure to satisy this request ?

  • A. create a lightning email template to sned artilce to customer
  • B. create a workflow email alert to send the artilce to the customer
  • C. Create a macro to send an email with the article to customer
  • D. create an auto response rule to send the article to teh customer

Answer: C

Explanation:
Explanation
Creating a macro to send an email with the article to customer is a solution that can satisfy the request of making it easier and faster for support reps to send knowledge articles to customers. A macro is a set of instructions that can automate common or repetitive tasks on a record, such as sending an email and updating a field. A macro can help reps save time and avoid errors when sending articles to customers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5


NEW QUESTION # 84
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers

  • A. Server hardware infrastructure rebuilds
  • B. Highly available telecom solution
  • C. Periodic maintenance windows
  • D. System software restore after an outage

Answer: B,C


NEW QUESTION # 85
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The number of questions of the CRT-261 study materials you have done has a great influence on your passing rate. As for our study materials, we have prepared abundant exercises for you to do. You can take part in the real CRT-261 exam after you have memorized all questions and answers accurately. Also, we just pick out the most important knowledge to learn. Through large numbers of practices, you will soon master the core knowledge of the CRT-261 Exam. It is important to review the questions you always choose mistakenly. You should concentrate on finishing all exercises once you are determined to pass the CRT-261 exam.

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